POLICIES

GUARANTEE

We guarantee quality workmanship in all our merchandise. Every garment is inspected including zippers and beading prior to shipment so you are assured that they leave here in top condition. Genuine defects are very rare.

SHIPPING

Shipping is by FEDEX and requires a full street address (cannot deliver to a PO, APO, etc.). We currently do not ship outside of United States.

UPON PURCHASE

A My Pretty Dress representative will be in contact with the purchaser within 48 hours to confirm the authenticity of the order. Upon shipment, the purchaser will be notified of the tracking information and the purchase will be processed on the given charge card.

UPON DELIVERY

Open your delivery and check it thoroughly upon arrival before removing any tags or packaging to be sure it was filled as placed. If there is a problem, have the purchaser contact us by email/phone within three (3) days. Wearing, altering, damaging, removal of tags or destruction of packaging constitutes acceptance of the order as delivered. We are not responsible if you order the wrong size, style, or need alterations. We cannot be held responsible for items damaged during shipment or upon receipt.

RETURN POLICIES

If the purchaser is interested in returning items, he/she are responsible for having the items shipping back within 3 days of your original delivery and cover the cost of that delivery. We are not responsible for return shipments. All garments sent for return must have tags and packaging attached in original condition. The garment must be unworn, unlaundered, unaltered and undamaged to be accepted. Please contact a My Pretty Dress representative for details.

RESTOCKING FEE

All dresses are subject to a 20% restocking fee if returned or exchanged. We understand that some times you wish to look at several items or consider more than one size of stock items. However, this can cause us to be out of stock for the next customer. For this reason and for the additional service involved, ordering multiple stock dresses and/or accessories and returning some will be subject to a 20% restocking fee.